If you need help translating, interpreting, communicating in another language, or using a TTY or relay service, you can contact:

• Translating and Interpreting Service (TIS National): Call on 131 450
• National Relay Service (NRS): Call on 1800 035 544
• TTY (Type & Listen) Service

An independent advocate can speak, act, or write on your behalf (if you choose to allow so). They can help you understand your options, express your wishes, and make decisions about your life. To find an independent advocate in your area, visit Ask Izzy.

Please note: The above services are not affiliated directly with Autism Queensland.

We understand there are times when planned sessions cannot go ahead. Costs are incurred by AQ regardless of whether a client attends a session. This policy aims to minimise the negative effect on both AQ and its clients when a session is cancelled or not attended.

Child Safeguarding

We support the active participation of children in our organisation. We want children and young people who participate in our programs, services and school to have a safe and happy experience. We listen to children’s views, respect what they say and involve them when we make decisions, especially about matters that will directly affect them.

We are committed to ensuring all children engaged in AQ services, facilities or activities are protected from harm and abuse. For more information, please read our Child Safeguarding Policy and our two Child Protection (School and Non-School) Procedures.

The purpose of this policy is to outline our commitment to supporting diversity and ensuring access and inclusion for all clients.

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The purpose of this policy is to outline our commitment to supporting the legal and human rights of its clients and ensure they are able to exercise those rights outlined in relevant legislation.

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The Client Service Charter outlines your rights, how you will be treated and what you can expect from us. It also sets out your responsibilities and how you can give us feedback on any aspect of our service. Clients will be made aware of this Charter upon contracting our services.

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We are committed to the proactive, transparent, fair and timely management of complaints and feedback. We recognises effective feedback management is integral to quality client service and values all feedback.

This policy applies to any person who accesses our services, their family members, and other support personnel, as well as all our employees.

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All AQ fundraising activities must abide the following guidelines and terms of condition. By registering or participating with AQ fundraising activities, online or offline, you are agreeing to these conditions.

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We are committed to providing high quality services to our clients, but sometimes incidents happen while those services are being provided. When they do, we want to ensure incidents are reported, managed effectively, and resolved.

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We respect the privacy of all clients, families, donors, business partners, employees and online users, and is committed to safeguarding the personal information provided to us. Further general information is available from the Office of the Federal Privacy Commissioner.

We make every attempt to ensure that workshops proceed as outlined. We reserve the right to alter any arrangements, including cancellation of a workshop, substitution of presenters, change of venue, if required. Registered participants will be notified as soon as possible should there be a cancellation, and all monies will be refunded.

• All sessions have a capacity limit to allow questions and interaction with the facilitator where possible. Sessions may close at any time without notice if capacity is met.
• All session registrations close 24-hours prior to the start of the session. This is subject to change without notice.

The following applies in conjunction with our Cancellation, No-Show and Non-Attendance Policy.

Participant cancellation terms

Cancellation by particpant/s:

• Up to 10 working days prior to workshop session date will forfeit 50% of the cost.
• Up to 1 month prior to the date of an individually tailored service will forfeit 10% of the cost.
• Cancellations up to 10 working days prior to the date of an individually tailored service will forfeit 50% of the cost.

Where any non-refundable travel costs have been incurred by AQ, these costs will be borne by the registered participant/s.

Transfers of bookings are only possible for workshops run in the same scheduling period (scheduled in line with school terms) and when 10 working days notification is given. This is at the discretion of AQ and no negotiations will be entered into. Contact us for more information.

Payment terms

• Bookings are not confirmed until full payment has been received.
• If full payment is not received within 7 days, the booking will be cancelled.
• Early bird payments must be received by the early bird date otherwise the standard rate will be charged.

If you require an invoice or direct deposit for payment, select the direct deposit payment option at checkout. A pending invoice will be emailed when the order is submitted. Your order will not be confirmed until confirmed payment deposit. Direct deposit must be received prior to commencement of the session.

Please note: All sessions are subject to change and bookings are not confirmed until full payment is received. NDIS funding can no longer be used to pay for sessions. Cancellation policy and booking conditions apply.

AQ recognises the rights of potential participants in research to privacy and confidentiality and protection from physical, psychological, and other forms of harm. To ensure these safeguards are in place, all research projects advertised by AQ are required to:

• Read, understand & acknowledge the Research Project Advertising Application Process. 
• Complete the Research Project Advertising Application Form in full.
• Ascertain current ethical clearance from a Human Research Ethics Committee and return both clearance and application form via email to: [email protected]
• Approved applications are subject to an advertisement fee of $250.00 (payment link will be provided upon application approval).

Upon successful application and receipt of fee payment, the project will be promoted across AQ website, socials, and newsletter where possible and suitable.

The purpose of the Child and Youth Risk Management Strategy and the Client (Adult) Risk Management Strategy is to eliminate and minimise risk and to ensure the safety and wellbeing of all AQ clients, including school students.

This document outlines the financial responsibilities of parents and guardians, the fee structure, payment options, and policies relating to enrolment, extended leave and student withdrawal at AQ School.

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We recognise the importance of health and safety of the clients in our care and are committed to providing a safe and accountable procedure for sun protection.

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The purpose of this policy is to provide for employees and other disclosers to raise concerns regarding any misconduct, improper state of affairs or circumstances (including corrupt, illegal or unethical conduct) without fear of reprisal, victimisation or discrimination.

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